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IQ Gateway software version 07.00.155 comes with a fix for communication failure of the IQ Battery in the system.

• Platforms Supported : IQ Gateway
• Geographies : USA, Mexico, Canada
• Microinverters Supported : IQ8-Series Microinverters
• Supported System Configurations :
  1. Sunlight Backup systems with IQ8-Series Microinverters, IQ Gateway, and IQ System Controller 2
  2. Home Essentials Backup or Full Energy Independence systems with IQ8-Series Microinverters, IQ Gateway, IQ Battery 3/3T/10/10T, and IQ System Controller 2

Note: Load control (i.e. PV shedding) and generator support features are available for system configurations mentioned above.

Release Notes:

This release is being deployed through the ţţ�淨�r�� Installer App for new systems.

IQ Gateway software version 07.03.78 comes with a fix for communication failure of the IQ Battery in the system.

• Platforms Supported : IQ Gateway, Envoy S Metered for North America
• Geographies : USA, Mexico, Canada
• Microinverters Supported : M-Series, IQ6-Series, IQ7-Series
• Supported System Configurations :
  1. IQ6-Series and IQ7-Series Microinverters, IQ Gateway, IQ System Controller 1/2 and IQ Battery 3/3T/10/10T
  2. M215/M250 Microinverters, Envoy S Metered for North America, IQ System Controller 1/2 and IQ Battery 3/3T/10/10T

Note: Load control (i.e. PV shedding) and generator support features are available for system configurations mentioned above.

Release Notes:

This release is being deployed through the ţţ�淨�r�� Installer App for new systems.

What's fixed?

Rectification of array builder issue where the position of microinverters was jumping when the serial numbers were scanned

Few issues were observed during the commissioning process within the ţţ�淨�r�� Installer App while the user was adding Microinverters to the Array Builder. These issues were impacting the commissioning experience and time.

Microinverters, which were being scanned on to respective panels within the Array Builder, were seen to be jumping positions and being assigned to panels in which it was not meant to be. Moreover, if a Microinverter was being scanned twice, the Microinverter was getting assigned at both the places leading to further confusion. To rectify these pending issues, the user was required to unassign the Microinverter from the panels and then assign it back again to the correct panel. All of this resulted in increase of the commissioning time.

As part of the fix, we made sure that an already assigned Microinverter is not being assigned to another panel if it is being scanned twice. Instead, we are displaying the appropriate message to the user that the concerned Microinverter has already been assigned to another panel. This fix will also ensure the problem of Microinverters jumping from one panel to another and getting assigned is also fixed automatically.

What’s Fixed

1. Battery settings are not correct

   For homeowners with grid tied battery systems, you might have noticed your default battery reserve not setting reliably. We have fixed this issue.

2. Electricity rate changing when battery settings are changed

   You might have observed electricity rates changing when battery settings are changed. We have fixed this issue and electricity rates will change only when you update them.

IQ Gateway software version 07.00.153 supports IQ8-Series Microinverters with integrated MC4 connectors and improves the interface for enabling/disabling power production.

• Platforms Supported : IQ Gateway
• Geographies : USA, Mexico, Canada
• Microinverters Supported : IQ8 -Series Microinverters
• Supported System Configurations :
  1. IQ8-Series Microinverters, IQ Gateway, and IQ System Controller 2: Grid-forming Sunlight Backup system
  2. IQ8-Series Microinverters, IQ Gateway, IQ Battery 3/3T/10/10T, and IQ System Controller 2: Grid-forming Home Essentials Backup or Full Energy Independence system

Note: Load control (i.e. PV shedding) and generator support features are available for system configurations mentioned above.

This release is being deployed through the ţţ�淨�r�� Installer App for new systems as well as via remote software upgrades for existing systems.

IQ Gateway software version 07.03.76 supports IQ System Controller improvements.

• Platforms Supported : IQ Gateway, Envoy S Metered for North America
• Geographies : USA, Mexico, Canada
• Microinverters Supported : M-Series, IQ6-Series, IQ7-Series
• Supported System Configurations :
  1. IQ6-Series and IQ7-Series Microinverters, IQ Gateway, IQ System Controller 1/2 and IQ Battery 3/3T/10/10T
  2. M215/M250 Microinverters, Envoy S Metered for North America, IQ System Controller 1/2 and IQ Battery 3/3T/10/10T

Note: Load control (i.e. PV shedding) and generator support features are available for system configurations mentioned above.

Release Notes:

This release is being deployed through the ţţ�淨�r�� Installer App for new systems.

IQ Gateway software version 07.00.93 supports IQ8-Series Microinverters with integrated MC4 connectors in North America and gives enhanced security to handle grid profiles.

• Platforms Supported : IQ Gateway, Envoy S Metered, IQ Combiner 3/3C/3-ES/3C-ES/4/4C
• Geographies : USA, Mexico, Canada and Brazil
• Microinverters Supported : M-Series, S-Series, IQ6, IQ7, IQ8
• Supported System Configurations :
  1. M-Series/S-Series microinverters + Envoy S Metered - Grid Tied System
  2. IQ6/7/8-Series Microinverters + IQ Gateway/ IQ Combiner 3/3C/3-ES/3C-ES/4/4C - Grid Tied System

Release notes:

This release is being deployed in factories to the IQ Gateway and Envoy S based devices stated above.

Features available to ţţ�淨�r�� Storage users

1. For a system with new IQ System Controller 2 devices, the Installer App will remind the users to connect IQ Gateway to breakers in the IQ System Controller 2. The user can easily verify if the connections are correct by following the instructions shown in the Installer App.

   

2. The Installer App will inform users to turn OFF the PV breakers in the combiner and not to use breakers in system controller when enabling “generator” meters.

   

3. The Installer App will inform users to connect Rapid Shut Down switch only after all the breakers in the combiner are turned OFF.

   

Bug fixes

• Fixed the issue where Installer App incorrectly showing provisioning as incomplete in commissioning steps screen even when the provisioning was successful

• Fixed the issue where Installer App incorrectly blocking IQ8 PV only commissioning if the IQ8 training is not done on Android device

• Fixed the issue where Installer App allowing provisioning button to be clicked twice in iOS leading to errors

• Fixed the issue where Installer App incorrectly enabling ‘Charge from Grid’ if Functional Validation was started but not completed

• Other fixes and improvements

What’s New

This update introduces new features, along with some improvements, that focus on homeowners' day-to-day conveniences and improve overall ease of use.

New Features

1. In-app messaging & PUSH notification enhancements during grid outage

   For homeowners with IQ System Controller, we have made the support page for best practices during outage more accessible in the pop-up that comes on status page next to grid status. To intimate you regarding the grid outage in all possible ways, we will by default send a push, text and email if you haven’t already set your preferences.

   To learn how to stay powered during grid outage,

   1. Look for your grid status in the Status page

   2. If you are Off Grid, click on the “info-icon” next to the grid status

   3. To access the support article, tap on “Learn More”

      

2. Energy Independence calculation: clarifications and explanation added

   For homeowners with consumption meters, we have added clarification that Energy Independence is different from Net Metering to avoid confusion

   To learn about Energy Independence click on the info icon next to Energy Independence value on the Status page

   

   Refer to this article, , to learn more about Energy Independence. To access this article from your ţţ�淨�r�� App

   1. Click on “Menu” in the navigation bar

   2. Select “Support” and tap on “Browse all FAQs”

   3. Click on “Energy Independence score”

3. Storm Guard Enhancements

   For homeowners with batteries, Storm Guard has been upgraded to fix tracking problems that may have caused unexpected transitions from Full Backup mode to other modes, even when a storm or other emergency event is still ongoing.

What’s fixed:

1. Live Status Stability

   You might have observed that sometimes Live Status in your app is unstable. We have fixed that and improved the stability of Live Status

2. Automatic reset of Export Rate

   For homeowners with multiple gateways and with atleast one gateway having lower software version (<6.0.0) you might have noticed that your export electricity rate gets reset. We have fixed it and now your Export Rate will not be reset after you enter.

What’s new?

We are always working to improve and simplify your experience with ţţ�淨�r��. Below, you will see detailed information about the features and changes we have introduced to make installation and monitoring faster, easier, and more streamlined for our Installers.

1. Rectification of Gateway Reimbursement Logic

   The Gateway Labour Reimbursement logic in ţţ�淨�r�� Installer Portal was not functioning as designed. It was enabling installers to raise reimbursement request for IQ Gateways installed before 1st October, 2020.

   The logic was fixed in the ţţ�淨�r�� Installer Portal to only show the correct Gateways that will be eligible for Labour Reimbursement. In accordance with our terms and conditions, Gateways having an installation date before October 1, 2020 will no longer be eligible for reimbursement from the ţţ�淨�r�� Installer Portal.

2. Slew Rate Parameter addition for Dynamic PEL in Germany

   Slew Rate is a mandatory parameter to setup Dynamic Power Exporting Limit (PEL) in Germany. Additionally, Gateway versions greater than 7.4.10 require a Slew Rate parameter.

   While setting up the Dynamic PEL for systems based in Germany, users will be asked to mandatorily input a new parameter named Slew Rate (measured in Watt / Sec).

   

3. Meter CT Measurements information addition for Negative Consumption

   There were issues reported that the issues related to Meter CT measurements are confusing in nature and need to be more specific.

   Analysis of this issue provided us the insight that most of these issues were caused due to negative readings observed for Production/ Consumption measurements. For installers to be better informed, we have included an info icon whenever a Meter issue related to CT Measurements is observed. Clicking on that info icon will show accurate message to the user regarding the probable reason of occurrence of the issue.

4. Diagnostic Mode Tasks for Cell Modem Sites from ţţ�淨�r�� Installer Portal

   Enabling diagnostic mode remotely for a cellular site, enable it to behave as if it is on a broadband site. This will allow verification of system production much quicker than is done today, where one needs to wait for 6 hours at least for verification of system production for cellular sites.

   In the Gateway Page, for cellular sites, installer can select Diagnostic Duration in the report settings after selecting Low Bandwidth. This will enable installers to verify system production in a quicker manner by giving them the flexibility to choose the time interval in which they wish the data to be reported to ţţ�淨�r�� Cloud.

   

5. Addition of 230 V 3-Phase Selection for ROW Commercial Sites

   For commercial systems in the rest of the world (ROW) region, the requirement was to provide the user with the phase option of 230 V 3-Phase.

   Based on this, user has been given the option to select the 230 V 3-Phase option in ţţ�淨�r�� Installer Platform for ROW Commercial Sites.

   

6. Array Builder UI Improvements

   We introduced the following features to improve the experience for the user while accessing the Array Builder application.

   • User will now be shown the Array Names next to the array that has been built in the Array Builder.

   • User will now be able to filter and only view arrays that are reporting to a specific Gateway if they wish to within the Array Builder.

   • User will now be able to view individual module level information within the Array Builder application.

   

   

7. Auto-Zoom functionality in Array Builder

   Users reported that the auto-zoom functionality in Array Builder can increase the turnaround time, especially when creating large arrays. It hinders the seamlessness at the time of array creation.

   To resolve the issue, we have introduced a feature in Array Builder, which will enable users to disable the Auto-Zoom functionality, if they wish to.

   

8. Performance Improvement for the ţţ�淨�r�� Installer Portal

   The performance issues are observed in the Systems page the ţţ�淨�r�� Installer Portal. The performance improvements are made to enhance the user experience of the ţţ�淨�r�� Installer Portal.

Download the latest version of the ţţ�淨�r�� Installer Toolkit (ITK) from the links below

To know more or to share your feedback on the Installer Toolkit app, join discussions around ITK in our community.

Installer toolkit /ţţ�淨�r�� Installer app now uses new ţţ�淨�r�� devices names as described .

Features available to all ţţ�淨�r�� Installer App (ITK)

1. Installer would now be able to connect to IQ Gateway AP network mode directly from ţţ�淨�r�� Installer App without going to the phone settings and selecting Wi-Fi network

   

Features available to ţţ�淨�r�� Storage users

1. ţţ�淨�r�� Installer App will now show the IQ Gateway update progress in the main screen without the need for scrolling

   

2. Installer would now be shown auxiliary contact state during auxiliary contact validation to provide better assistance during commissioning

   

3. The ţţ�淨�r�� Installer App will now provide instructions to debug when one or more storage devices are not discovered over BLE during provisioning.

   

4. You can now get real-time status of storage device software update. The ţţ�淨�r�� Installer app will display the speed of update and accurate intermittent device status

   

5. While commissioning ţţ�淨�r�� Storage System with IQ System Controller 2, The Installers would be notified to switch ON the rapid shutdown initiation switch if the switch was OFF during provisioning.

Bug fixes

• Fix for IQ Gateway software update failure issues

• Fix for scanned IQ Gateway not supporting ţţ�淨�r�� storage devices error

• Fix for issue where installers were incorrectly asked to enter permit details before provisioning

• Fix for issue when devices showing status ready for validation but in FV ESS starts again

• Fix for issue where user incorrectly allowed to start functional validation when the system was Off-Grid

• Fix for issue when generator status shown as ‘NA’ in non-AP mode incorrectly

• Fix for the ţţ�淨�r�� Installer App not notifying the user if the microinverters were not producing at the end of commissioning

• Fix for the ţţ�淨�r�� Installer App not letting users know they do not need to be on ESS update screen for update to continue

• Fix for the ţţ�淨�r�� Installer App incorrectly enabling the meters if the user disconnected from the IQ Gateway during meter wizard

• Fix for delayed start of IQ System Controller software update due to Envoy reboot

What’s New

This update introduces new features, along with some improvements, that focus on homeowners' day-to-day conveniences and improve overall ease of use.

New features

1. New Warning message

   If any devices stop reporting to your system normally, you’ll now see a new warning message that indicates there’s an issue on the home screen, and in your notifications. If the issue persists, the ţţ�淨�r�� App will alert you with an error message to contact your Installer. Also, we have updated the status to normal, warning and error

   

2. Enlighten emails are now ţţ�淨�r�� emails

   You will now receive emails from ţţ�淨�r�� instead of Enlighten for all communications regarding your system.

3. Explore ţţ�淨�r�� section updated

   We have added new video content to educate you more about ţţ�淨�r�� products and capabilities. To go into Explore ţţ�淨�r�� section

   1. Select ‘Menu’ from the navigation bar in the app

   2. Tap on ‘Explore’

What’s Fixed

1. Autofill not working for Grid toggle verification

   For some iOS users, autofill was not working for the grid toggle verification code. This has been fixed, and the ţţ�淨�r�� App will automatically fill in the four-digit verification code if the screen is open when the text is sent.

2. Live Status is incorrect when the grid status is unknown

   Now, any time the grid status is unknown, Live Status will display an error message to alert you that it may not be loading correctly due to communication loss with System controller

3. Live Status energy flow incorrect during a grid service event

   Now, whenever you have an active grid services event, you will now be able to view the correct energy flow for your home.

4. Load Control display issues in Live Status

   For homeowners with Load Control, we’ve improved the overall clarity, readability, and performance of the data.

5. Grid toggle available during grid outage

   Issue with grid toggle during outage has been fixed and and now when there is a grid outage an alert is displayed, and the toggle is disabled until the grid becomes available.

6. Electricity rate graph displays incorrectly

   Off-peak and peak rate graph colors are no longer loading as identical colors.

What’s new?

We are always working to improve and simplify your experience with ţţ�淨�r��. Below, you will see detailed information about the features and changes we have introduced to make installation and monitoring faster, easier, and more streamlined for our Installers.

ţţ�淨�r�� product name changes

As part of the recently announced series of name changes across our entire product line, in this release, you will start to see the new names show up within our web application.

The following table highlights the key changes and updates that were introduced with this release.

Training Dashboard Enhancements

A new and more detailed Training Dashboard has been released for our installer partners to track the training status for each course taken through ţţ�淨�r�� University at both the user and company levels.

• Installers will be marked as ţţ�淨�r�� certified once they have completed both the installation certification process and design certification training (design certification is assessed at a user level rather than at the company level).

• Installer admins will now be able to see user and company status for all associated branches/divisions/subsidiaries.

System Dashboard for all system types

The Installer Portal System Dashboard was originally designed specifically for troubleshooting battery/storage systems. With this release, the System Dashboard has been modified to support all relevant system configurations including:

1. PV + Storage:
   Microinverters + Gateway + IQ Battery + IQ System Controller + Meters + Other wireless devices

2. PV only in case of IQ8PV:
   Microinverters + Gateway + IQ System Controller + Meters + Other wireless devices

3. PV + Storage for EMEA:
   Microinverters + Gateway + IQ Battery + Meters + Other wireless devices

4. PV + Storage + Generator:
   Microinverters + Gateway + IQ Battery + IQ System Controller + Meters + Generator + Other wireless devices

5. String Inverter + IQ Battery:
   String inverter + Gateway + IQ System Controller + IQ Battery + Meters + Other wireless devices

System dashboard for storage systems:

System dashboard for PV only system:

Reverse CT Polarity

Installers will now be able to swap CT polarity directly from the production/consumption summary page.

1. For a single-phase system, an installer can easily reverse polarity immediately, directly from within the page.

2. For a multi-phase system, a commercial installer will have to select the specific lines/levels (L1, L2, L3) for which they want to reverse the polarity.

3. After selecting the specific lines, polarity will be reversed for those lines (and those lines only).

4. A message will now be shown on the production/consumption summary page if the polarity has been reversed by an authorized user.

What’s been fixed?

Certification status after the completion of the design course now works properly

In previous versions, even after companies/users completed our ţţ�淨�r�� design review course material, the certification flag was not enabled, which prevented Installers from starting the commissioning process. This is now fixed so that the certification flag is enabled correctly.

Entire array deletion from array builder

There was previously an issue reported for Array Builder, where the user was not able to delete the entire array all at once. Only deletion of a single panel within the array was working. As part of this update, this issue has been resolved. Users will now be able to delete the entire array by simply clicking on the delete button after selecting the entire array.

Portuguese translations on the registration page

Some of the information on the Portuguese version of our installer registration pages was not translated accurately in previous releases. As part of this release, we have updated and corrected these mistranslations.

Updating emails with product name changes

Previously, emails sent from the ţţ�淨�r�� Cloud to end-users included references to the term Enlighten. These have all been changed to the new name, ţţ�淨�r�� Installer Portal.

Sender details, along with the subject line and content in all emails have been updated in accordance with the new naming system.

Bug fix:

• Fixed the issue of the Installer app wrongly showing the ‘Comms kit as not ready’ message before provisioning. The user will now be able to provision storage devices immediately after connecting Comms kit to IQ Gateway.

Feature available to all ITK users

• Installers commissioning a PV only system with IQ7/IQ6 or M-series microinverters will now be asked the model of cell modem connected. Since the ţţ�淨�r�� cell modem only works with IQ Gateway software version 6.0.0 and above, the Installer app will now mandate the IQ Gateway software update for the site.

  

Feature available to all Installers in Europe

• Installers in Europe can now commission String inverters with ţţ�淨�r�� storage systems

  
  
   

  

IQ Gateway software version 7.0.88 is a major release of IQ Gateway embedded software with improved communication performance between the devices in the system.

• Platforms Supported: IQ Gateway, Envoy-S Metered, Envoy-S Standard, IQ Combiner 3/3C/3-ES/3C-ES/4/4C
• Geographies: Worldwide
• Microinverters Supported: M-Series, S-Series, IQ6, IQ7, IQ8
• Supported System Configurations :
  1. M-Series/ S-Series/ IQ6/7/8 Microinverter, IQ Gateway/ Envoy-S Metered/ Envoy-S Standard/ IQ Combiner 3/3C/3-ES/3C-ES/4/4C, IQ System Controller 1/2

Note: Load control, solar circuit i.e., PV shedding, and generator support features are available for supported system configurations mentioned above.

This release is being deployed through the ţţ�淨�r�� Installer App for new systems as well as via remote software upgrades for existing systems.

IQ Gateway software version 7.0.110 is a major release of IQ Gateway embedded software with improved support for non-ţţ�淨�r�� battery.

• Platforms Supported : IQ Envoy
• Geographies : USA, Mexico, Canada
• Microinverters Supported : IQ7/IQ8
• Supported System Configurations :
  1. IQ7/8 Microinverter, IQ Gateway and IQ System Controller 2
  2. IQ7/8 Microinverter, IQ Gateway, IQ Battery 3/3T/10/10T and IQ System Controller 2

Note: Load control, solar circuit i.e., PV shedding, and generator support features are available for system configurations mentioned above.

This release is being deployed through the ţţ�淨�r�� Installer App for new systems as well as via remote software upgrades for existing systems.

IQ Gateway software version 7.0.104 is a major release of IQ Gateway embedded software with optimizations in battery and stability fixes.

• Platforms Supported : IQ Envoy
• Geographies : USA, Mexico, Canada
• Microinverters Supported : IQ7, IQ8
• Supported System Configurations :
  1. IQ7/8 Microinverter, IQ Gateway and IQ System Controller 2
  2. IQ7/8 Microinverter, IQ Gateway, IQ Battery 3/3T/10/10T and IQ System Controller 2

Note: Load control, solar circuit i.e., PV shedding, and generator support features are available for system configurations mentioned above.

This release is being deployed through the ţţ�淨�r�� Installer App for new systems as well as via remote software upgrades for existing systems.

IQ Gateway software version 7.0.107 is a major release of IQ Gateway embedded software with NEC compliance improvement. 

• Platforms Supported : IQ Envoy
• Geographies : USA, Mexico, Canada
• Microinverters Supported : IQ7/IQ8
• Supported System Configurations :
  1. IQ7/8 Microinverter, IQ Gateway and IQ System Controller 2
  2. IQ7/8 Microinverter, IQ Gateway, IQ Battery 3/3T/10/10T and IQ System Controller 2

Note: Load control, solar circuit i.e., PV shedding, and generator support features are available for system configurations mentioned above.

This release is being deployed through the ţţ�淨�r�� Installer App for new systems as well as via remote software upgrades for existing systems.

IQ Gateway software version 7.3.75 is the next major release version of IQ Gateway embedded software with better system stability, improved commissioning time and enhanced battery management.

• Platforms Supported : IQ Envoy, Envoy S Metered for North America
• Geographies : USA, Mexico, Canada
• Microinverters Supported : M-Series, IQ6, IQ7
• Supported System Configurations :
  1. IQ6/7 Microinverters, IQ Gateway, IQ System Controller 1/2 and IQ Battery 3/3T/10/10T
  2. M215/M250 Microinverters, Envoy S Metered for North America, IQ System Controller 1/2 and IQ Battery 3/3T/10/10T

Note: Load control, solar circuit i.e., PV shedding, and generator support features are available for system configurations mentioned above.

This release is being deployed through the ţţ�淨�r�� Installer App for new systems as well as via remote software upgrades for existing systems.

Features available for all users   

1. ţţ�淨�r�� Installer App (Toolkit) will now directly take the user to ‘Envoy scanning screen’ after adding the Envoy count. Also, the ţţ�淨�r�� Installer App will remind the users to add the missing devices.

    

    

   

2. Installers can now view Enlighten system details and check array view from main site details page by clicking ‘View System in Enlighten’ 

   

Features available for all ţţ�淨�r�� Storage Installation users

1. Installing IQ8 Microinverters with IQ System Controller/IQ Battery will now require completion of IQ8 certification training. There is no training required for commissioning of IQ8 Grid-tied systems.

   

2. The ţţ�淨�r�� Installer App will now remind users to turn ON the IQ Battery DC switch before starting functional validation. 

   

3. ţţ�淨�r�� Installer App will now display warning if the Comms kit connected to Envoy is faulty. The users can retry by re-plugging in the device. If the issue persists, the Comms kit needs to be replaced.                           

   

4. It is necessary to disable manual override on IQ System Controller before provisioning. If the user accidentally left the manual override enabled when provisioning IQ System Controller, the app will automatically disable the manual override and reset the device after provisioning is complete.  

   

5. You can now replace the IQ System Controller and IQ8 Batteries in the site by going to ‘Request return and Install replacement’ section. 

   

   

   The ţţ�淨�r�� Installer App will also now provide an option to update the Envoy software before submitting the Envoy replacement request. 

   
   
   

    

6. Improvements to ‘Sunlight Backup’ systems (systems with IQ8 and no batteries)

   1. Sunlight Backup systems will require 2 ţţ�淨�r�� IQ Load Controllers and one aux contact configured for load shedding.

      

   2. Installers will be given additional instruction to configure NC1 and NO2 Aux contacts which include 
      1. Always connect non-heavy loads on NC1 and avoid heavy loads 
      2. Set up the NC1 in manual mode (always ON) 
      3. Always backup heavy loads on NO2, which will be switched off when solar power is less and to remind homeowners not to connect heavy loads during backup. 

7. Improvements to load control scheduled and advanced mode 
   
   a)Timings of scheduled mode can now be changed during load control. This will ensure that when the system goes off-grid, the connected loads would be switched ON only during the scheduled time

   

   
   b) The advanced mode will include the Battery and Generator based load control  

    

8. ţţ�淨�r�� Installer App will now recommend provisioning instead of Envoy update in Envoy connectivity step if the existing software version of the connected Envoy is compatible with the system installed. 

   

Feature available for all sites in Australia

1. Only for users in Australia, the toolkit will provide an option add NMI (National meter identifier) 

   

What's new?

We’re always trying to improve your experience. Here are the features we introduced to make installation and monitoring gets faster, easier, and better.  

Authorized subcontractor

Installers will be able to add an authorized subcontractor who will have access to sites created by the installer right from stage 1.

• Installers will have access to the Authorized subcontractor page from under the Account section in ţţ�淨�r��® Installer Portal (Enlighten Manager)
• Installers will have to add user email ID from the subcontractor company to add the company as an authorized subcontractor
• After an authorized subcontractor is added the installer can then assign them sites from the Activation page
• Installers will have the ability to enable/ disable an authorized subcontractor, but this will not remove the subcontractor’s access to a particular site. Installers must remove the access from the Activation page, if required
• An authorized subcontractor will not be able to change the access settings for a site
• An authorized subcontractor will be able to see the list of sites which it has access to on the activation page
• An authorized subcontractor will be able to see the list of sites which it has access to on the systems page right from stage 1 of commissioning
• An authorized subcontractor shall be able to edit/ update the site they have access to in the activation page
• Current behavior of sending homeowner consent email from stage 4 and 5 will be followed for any authorized subcontractor that is given access to the site
• Same authorized subcontractor cannot be added twice by an Installer
• If an authorized subcontractor is selected in given access to a site and the same access is given as a third part company at a time, authorized subcontractor access should be considered as priority
• If an authorized subcontractor is given access to a site, when displaying company name in system access page show ‘Authorized subcontractor’ in the bracket after the company name

Training dashboard enhancements

Training dashboard (ţţ�淨�r��® Installer Portal ((Enlighten Manager)) only) will be accessible for Installers in the US and LATM locations only.

Installers will be blocked on commissioning IQ8 systems based on the training status of below learning paths. Each learning path contains various courses that the user needs to complete to get certified in that learning path:

Either:

• IQ8 Installer certification training

Or:

• IQ Combiner 4 , and

• IQ8 System and Technology, and

• IQ system controller 2

Company performance scorecard for all installers

Company performance scorecard was earlier accessible to only EIN (ţţ�淨�r�� Installer Network) members. Going forward all Installer Admins will be able to see the company performance dashboard in their ţţ�淨�r��® Installer Portal (Enlighten Manager) dashboard.

Mandatory T&C to add new users for privacy purpose

To add a new user, an Installer shall have to tick the check box with the following text:

"Only the system owner may provide access to their site. Without written approval from the system owner, installers may not provide access to other companies and may not provide access to users outside of their company. I have read and agree to ţţ�淨�r��’s Terms of Service and have read ţţ�淨�r��’s Privacy Policy. I understand that violation of these conditions may result in suspension or termination of my Enlighten (ţţ�淨�r��® Installer Platform) account."

New Products for Labor Claim Process

As part of the Labor Claim Process, in accordance with a new requirement, 2 new SKUs of IQ™ Gateway (IQ Envoy) are being supported. These are as follows:

• XA-ENV-PCBA-3-Part Number-800-00555-r03 (IQ™ Gateway (IQ Envoy))

• ENV-IQ-AM1-240-Part Number-800-00555-r03 (IQ™ Gateway (IQ Envoy))

This new requirement is being supported in this release. Due to this change, once RMA is being raised, Labor Reimbursement Process will also be supported for the above-mentioned SKUs.

Load Control Scheduled Mode (24 Hour Enhancements)

Keeping up with incremental feature enhancements in Load Control with every release, in this release, we have introduced the ability to support 24-hour window for Support Modes in Load Control. Apart from the obvious restrictions that start time should be earlier than end time, and the existing restriction that end time should be at least 15 minutes greater than the start time, all other restrictions have been done away with. As stated earlier, 24-hour selection will be permitted in case of Scheduled Mode within Load Control.

        
                  Before                                                                                After

NMI Field Check in Australia

As part of this release, NMI Field Check performed earlier for only the state of South Australia is being expanded to include all the states in the Australian Region. Additionally, few validations around the NMI field are being included in this release in case the user enters any invalid input/ junk value.

• For residential systems, the checksum should be numeric, and the length should be 10 or 11 characters. In case of violation, appropriate error message will be shown to the user.

• For commercial systems, the checksum can be alphanumeric, and the length should be 10 or 11 characters. In case of violation, appropriate error message will be shown to the user.

O&M – 3G Cell Modem Replacement

Installers can opt-in for Pronto services to replace 3G cell modems on homeowner behalf.

1. Installers will have access to 3G cell modem sites page from Systems page

2. Installer will get to see all 3G modems which require modem replacement

3. Installer can click on ‘Replace with Pronto’ and provide their consent to share homeowner sites to Pronto so that homeowners can be contacted to replace the modems

What’s fixed?

1. Users are now getting OTP email upon registration. Earlier, there were cases reported that user was not getting OTP during registration.

   System owners now receiving account activation emails when the installers give access to their systems. Earlier, a change made in ţţ�淨�r��® Installer Platform (Enlighten) to send account activation email in stage 3 has affected the functionality of sending account access by installers.

2. New PV only system getting into ‘Meter not reporting’ issue is fixed and working normal now. A change made for storage system with string inverters to make production readings default to meter measurements had affected PV only systems as well.
3. Reserved SOC and SOC values are now not shown up for PV only systems in Systems page. Earlier, as the database stores default SOC values for all systems had affected the values that are shown up to installers.
4. Installers are now able to save the array details once the array info is edited and saved within ‘Settings’ page. This is caused due to the change in external PVWatts calculator that is used to calculate estimated energy production.
5. System map now shows all the locations correctly within map view of Systems page. Earlier, the locations were not shown correctly as the libraries were broken.
6. New cell modem plan dates are updated correctly when it replaces the old cell modem. It was not updated correctly before as it referred to old cell modem plan dates.

New Features

This update introduces new features, along with some improvements, that focus on homeowners' day-to-day conveniences and improve overall ease of use.

1. All changes to Settings are listed in Event history

   Anytime you change a setting like a load control, your battery profile, or change your electricity rate, it will now be logged in your Event History.

   To view your logs,

   1. Tap on ‘Menu’ in the navigation bar

   2. Click on ‘System’ and then ‘Event History’

   

2. Storm Guard notification updates

   When Storm Guard is enabled and there are multiple or consecutive storm alerts in your area, your system will stay in Full Backup mode and send you a single battery profile change notification instead of multiple.

3. System specific troubleshooting steps for IQ Gateway

   If your IQ Gateway is disconnected from Wi-Fi and no longer has connectivity, the ţţ�淨�r�� App will automatically prompt you with troubleshooting steps that are specific to your system configuration.

   

What’s Fixed

1. Grid Toggle disabled due to stuck software update

   For a small number of homeowners, the option to toggle their grid connection on and off was disabled due to a false report of a software update in progress. This has been resolved and is reporting normally.

2. Removed Savings mode

   We’ve updated the list of battery profiles to reflect what’s available for your region and have removed Savings mode for Germany and Belgium sites.

What’s New

To access new features, make sure your app is up to date in the App Store or Google Play.

New Feature

1. Connect to your system without connectivity

   Even if your cell phone doesn’t have service or Wi-Fi, you can now connect to your system via your Gateway's local Wi-Fi network to continue monitoring its performance. Your phone will automatically try to connect locally anytime you open live status and will also walk you through any necessary steps if it cannot. Click to learn more about this feature. This feature is available only if your system has IQ Gateway (or Envoy S) and your gateway software version is greater than 6. 

   

Improvements:

1. AP Mode stability improvements

   When reconnecting your Gateway, formerly known as Envoy, to your home Wi-Fi via AP mode, we’ve improved the stability to prevent iOS devices from being disconnected.

What’s new?

We’re always trying to improve your experience. Here are the features we introduced to make installation and monitoring gets faster, easier, and better.

Load control enhancement

• In this release, we have made changes as per the new requirements for the scheduled mode in the newly released Load Control. Earlier, the scheduled mode allowable time range was between 9AM-4PM.

• In this release, we have made the changes for the allowable scheduled mode limit to be between 7AM-8PM. The default range still continues to be between 9AM-4PM. However, when user changes this default range and selects anything between 7AM-8PM, it is allowed, albeit with the following error message. “Make sure PV production at the selected time range can meet your load demand, else it may result in microgrid collapse”.

• If the user selects anything not between 7AM-8PM, they will be shown the following error message, ““Start Time and End Time should be within 07:00 AM and 08:00 PM.”

  

Notification preferences old vs new view toggle

• Users will be able to switch between the old and new view of notification preferences with a toggle switch

• Performance improvement has also been taken care

  

Training dashboard enhancements

• Users will be able to see their ensemble certification status on the Enlighten Manager dashboard. The status of certification will be enabled only if at least one of the users from the user’s company has completed the Ensemble installation training and Design certification course

• We are also adding the following flags in Enlighten based on the courses completed by the installers. Based on the flag we will restrict corresponding commissioning in ITK app:

  • PCS Certified Installer -> Power Control Systems (PCS) for ţţ�淨�r��

  • Generator Certified Installer -> ţţ�淨�r�� Storage Generator Support

  • Load Control Certified Installer -> Load Control for ţţ�淨�r�� Storage
    
    

US Virgin Islands moved to State in the US

• In the upcoming Enlighten release, US Virgin Islands is being changed to a state within the United States as per the new requirements.

• Till now, it was listed as a separate country in Enlighten. Any impact on time zones, RMA documents, grid profiles will be handled as part of this change.

• Like what was done for Puerto Rico earlier, users will be given the option to add latitude and longitude details while adding address details for a system located in USVI.

Ensemble related fields in Enlighten Systems Page

In the upcoming release, following changes have been made for Ensemble Related Fields in Enlighten Manager.

• Users will now be able to see Reserved SOC, SOC, Storm Guard Status and Charge from Grid Status information in the systems page for Ensemble sites. These will be visible to the user not by default, but only when he chooses these columns after clicking on the change column option

• Searching and sorting capability of this information will be available to the users

  

Labour Reimbursement Process in new Geographies

• Based on the request from various installers and the ţţ�淨�r�� Sales Team, the labor reimbursement process has been made available for India and Poland.

• The tenure for labor reimbursement has been kept the same as in the US, i.e., 2 years.

• The amount for labor reimbursement has been set as follows in India.

  • Rs 2000 ($26.82) each truck roll to a site for performing removal and replacement of defective Eligible Product

  • Rs.600/ micro ($8.02/micro) for each defective Eligible Product that is replaced at that site (same truck roll)

• The following IRF form, along with a scanned copy of PAN, GST and cancelled cheque needs to be uploaded to avail this facility in India.

  

• For Poland, the rules have been kept same as other EMEA regions where this facility is available.

Send Homeowner Activation email in Stage 3

In the upcoming release, Homeowners will start getting account activation emails in stage 3 instead of stage 4. This will help to avoid situations that used to happen earlier when the installers would leave the homeowner location even before emails were received. This would result in no guidance for the Homeowners to activate or use the application.

PowerDash availability in new states

ţţ�淨�r�� had partnered with PowerDash earlier to meet SREC (Solar Renewable Energy Certificate) reporting requirements. This facility was only available in the states of Massachusetts and New Hampshire. As part of this release, this new feature is being introduced in the states of California, Connecticut, Delaware, District of Columbia, Illinois, Indiana, Kentucky, Maine, Maryland, Michigan, North Carolina, New Jersey, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia and West Virginia.

This will enable reporting using PowerDash tool for systems located in these states. The option can be seen in the system settings page and needs approval from the homeowner before being used like before.

What’s fixed?

1. The background image in array builder is being shown immediately within android version of ITK once uploaded. Earlier the image was not shown immediately.

2. ACM partners are now being able to upload ACM data with ACM admin portal. Earlier, the system was throwing error without allowing users to upload the data.

3. In auto scanning feature of array builder, if one microinverter is assigned to a module, the same won’t be allowed to assign in another module. “Microinverter already assigned to different panel” message is shown to a user. Earlier, array builder allowed user to assign same microinverter to many panels at a time.

4. Correcting Encharge and System Status based on actual Encharge status

   • Encharge is not reporting for more than 2 days but Enlighten shows the status as ‘Normal’. In this case, Enlighten will check if the Encharge has reported within 24hrs. If not, the Encharge status will be changed to ‘Battery not reporting’. Once Encharge starts reporting, the status will be moved back to ‘Normal’.

   • Encharge is reporting correctly but Enlighten shows both the system and Encharge status as ‘Battery not reporting’. In this case Enlighten will clear all the associated alarms of Encharge and audit log for the same will be added.

   • All 4 Encharge PCUs are not reporting but Enlighten shows Encharge status as ‘Normal’. Enlighten will check if the all the Encharge PCUs are reporting. If not, the status of Encharge will be changed to ‘Battery Issue’ stating that ‘All Battery PCUs are not reporting’.

   • Partial number (<4) of Encharge PCUs are not reporting but Enlighten shows Encharge status as ‘Battery Issue’. Enlighten will check if the all the Encharge PCUs are reporting. If not, the status of Encharge will be changed to ‘Battery Issue’ stating that ‘# Battery PCUs are not reporting’.